The economic potential of generative AI: The next productivity frontier

Generative AI is poised to unleash the next wave of productivity. We take a first look at where business value could accrue and the potential impacts on the workforce.

Helthcare:

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Healthcare centers are overhauling their administrative processes not only enhancing the user experience but also realizing significant savings in administrative tasks and data processing.

Use Case	What it does
Patient Intake	Captures the patient’s initial data—symptoms, insurance info, medical history. Corrects form errors and summarizes the information for the care team.
Appointment Scheduling & Reminders	Manages bookings, rescheduling, and reminders via SMS or phone call, fully synced with the EHR system.
Outbound Patient Reactivation	Proactively contacts inactive patients, updates their records, and encourages new appointments—reactivating care pipelines.
Proactive Follow-up	Conducts post-visit check-ins: recovery assessment, medication reminders, and instruction monitoring; alerts staff if anomalies are detected.
Triaging (Remote Triage)	Automatically classifies clinical urgency, guides patients based on protocols, and routes critical cases to professionals immediately.
Medical Q&A	Handles general medical questions (e.g., “How do I take this medication?”) with instant answers—reducing staff workload.
Automated Billing	Explains medical charges, resolves billing questions, helps set up payment plans, and even processes payments.
Health Data Analytics & Insights	Interprets data from devices (e.g., smartwatches, glucose monitors) and provides user-friendly explanations while identifying relevant patterns.

Fintech

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Fintech companies are overhauling their operational workflows—not only elevating the customer experience but also unlocking significant cost savings in transaction processing and regulatory compliance.

Use Case	What it does
Customer & Internal Support Bot	Voice/chat bot that serves customers and, internally, resolves IT and HR tickets.
Advisor Copilot + Auto Notetaker	Private GPT-4 chat for 16,000 advisers, plus an automatic notetaker that drafts the post-meeting email.
AI-Powered Underwriting Platform	Underwriting system built with Gemini Flash 1.5 that analyzes documents and suggests decisions.
Generative Copilot for Lending	AI copilot that supports loan origination, customer onboarding, and risk assessment.
Transactional Insight Engine	Proprietary LLM that delivers insights and hyper-personalized nudges from transactional data.
AI for Thematic Index Generation	Generative engine that creates thematic investment indices and research content for portfolio managers.

Real State

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Real estate companies are overhauling their property management workflows not only enhancing tenant satisfaction but also streamlining maintenance operations and boosting asset performance.

Use Case	What it does
Automated Listing Description Generator	Converts structured property data and photos into engaging, SEO-friendly listing copy in multiple languages—ready to publish on marketplaces and social channels.
Virtual Staging & Renovation Preview	Adds realistic furniture, decor, or renovation options to empty or outdated photos so buyers can visualize potential, eliminating the cost and time of physical staging.
Buyer-Lead Qualification Chatbot	Chats with prospective buyers 24/7, answers questions about the property or neighborhood, gauges intent, and books showings directly into the agent’s calendar.
Lease Abstraction Copilot	Parses long lease documents, extracts key clauses (rent, escalation, renewal options) and produces a structured summary for asset managers and legal teams.
Predictive Valuation & Market Insights Engine	Ingests comparables, micro-market data, and economic indicators to generate price estimates, appreciation forecasts, and neighborhood highlights for investors.
Maintenance Request Classifier & Dispatcher	Reads tenant maintenance messages (text, photo, voice), categorizes the issue, checks warranty/service contracts, and auto-dispatches the correct vendor or in-house team.
Contract Workflow & Audit Automation	Scans entire contract portfolios, flags non-standard or risky clauses, tracks obligations and milestones, and generates an auditable trail with renewal or compliance alerts.